Course Information:
Many of us have noticed that, in recent years, disagreements have seemed a lot more like combat than conflict. In our highly polarized world, we may find it increasingly difficult to have conversations with people whose perspectives and goals differ from our own. Let’s reframe our understanding of conflict and find ways to navigate it productively AND keep relationships intact!

In this class, we'll cover:

•The most common conflict styles;
•How to identify the type of conflict;
•What outcomes to seek;
•How to prepare in advance (emotionally, strategically, and logistically); and
•Detailed guidance on how to navigate the actual conversation, including tips of managing emotions; language to use (and to avoid!); and how to get to a resolution that ideally feels fair to everyone involved.

Space is limited to 30 participants – Register early! Please note there is NO option for multiple attendees to join the meeting together, all participants must register and join the meeting separately.

IMPORTANT INFORMATION REGARDING REGISTRATION RATES: MMA is utilizing grant funds from the Maine Workforce Development Compact (MWDC) to cover 50% of the cost for this webinar for employees of MMA member municipalities who meet eligibility requirements. To access this training at the discounted rate, you must complete an eligibility questionnaire while registering, indicating that you meet all the eligibility requirements and agree to the grant funding conditions. If you do not meet or agree to the grant eligibility requirements, you are still able to register at the MMA Member – Non-Grant Eligible or Non-Member rates. Please email training@memun.org with questions about grant eligibility.

Confirmation and Zoom link:
Registrants will receive their Zoom link and meeting details directly from Zoom no later than 24 hours in advance. An official workshop confirmation from MMA will follow with further instructions and access to meeting materials.
Please reach out to training@memun.org if you have not received your link the day prior to the training.

Cancellations for MMA Webinars:
Cancellations must be submitted using this Cancellation form to cancel your registration for an event. Cancellations received before 11/25/25 will be charged a $15 cancellation fee. Cancellations received on/after 11/25/25 will be charged 50% of the course fee.  Any registrant who does not attend and does not cancel their registration (i.e., no-show) and any cancellation received the day of the event will be charged the full registration fee. Registration substitutions are permitted for registrants within the same municipality/organization and will be assessed a $15 substitution fee. Please email wsreg@memun.org to request a registration substitution. Registration transfers to a future training offering are not permitted.
If you have questions, please contact the Educational Services Office at (800) 452-8786 or (207) 623-8428 or training@memun.org.